Admin interface protected by OTP not working after few hours/days

supportIconSA

Hi,

I have activate Two-factor Authentication for Admin access on my Flex200H (firmware v1.21(ABWV.0).

It's working fine, but after few hours or days, when I connect OTP was not asked.

If I disable/enable admin Access, OTP was asked again but for few times…

This problem exist in previous firmware too.

Best regards

Luc

Zyxel_Judy

HI @supportIconSA ,

We will address this issue in the upcoming official firmware release. Please stay updated with the Firewall News & Releases section to know more about the fixes, enhancements, and new features.

Zyxel_Judy

Hi @supportIconSA ,

We were unable to reproduce the symptom you described with our firewall and Google Authenticator.

To better assist you with the auto email sending issue, we kindly request remote access to your device via Web-GUI and SSH. This will allow our team to conduct a thorough investigation.

Please check the inbox and send us the related information. Thank you!

Zyxel_Judy

HI @supportIconSA ,

We will address this issue in the upcoming official firmware release. Please stay updated with the Firewall News & Releases section to know more about the fixes, enhancements, and new features.