Zywall SecuExtender and Mac

itburkealert
itburkealert Posts: 7  Freshman Member
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edited April 2021 in Security
I have Zywall SecuExtender_MacOSX1.1.7 and Mac OSX 10.14.2.

When attempting to run SecuExtender, I'm given an error that this version is not compatible with this version of Mac OSX.  That makes sense, however the supported Max OSX version is over 5 iterations behind...

Is there a workaround for this issue?  If not, how long will it take for Zyxel to create a client that's compatible with MAC OSX 10.14.2?
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  • Zyxel_Stanley
    Zyxel_Stanley Posts: 1,386  Zyxel Employee
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    Hi @itburkealert  

    The SecuExtender1.1.8 has released. You can remove old version and try the new version again.

  • itburkealert
    itburkealert Posts: 7  Freshman Member
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    Connection works, but after connecting I cannot access any websites.
  • Zyxel_Stanley
    Zyxel_Stanley Posts: 1,386  Zyxel Employee
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    Hi @itburkealert  

    Can you reach and get response from 8.8.8.8 after established the SSL VPN tunnel?

    Also you can make sure your DNS setting is correct, and DNS server is reachable.


  • itburkealert
    itburkealert Posts: 7  Freshman Member
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    I do not have any Network Extension options in the preferences nor in the Connection settings.
  • itburkealert
    itburkealert Posts: 7  Freshman Member
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    Can you explain why I don't have these settings?
  • Zyxel_Stanley
    Zyxel_Stanley Posts: 1,386  Zyxel Employee
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    Hi @itburkealert
    The Network Extension setting is on USG. After client established SSL VPN tunnel, USG will deploy configuration to user.(e.g. IP address, DNS, Routing....etc)
    You can find it by Configuration > VPN > SSL VPN and edit rule
  • itburkealert
    itburkealert Posts: 7  Freshman Member
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    Thank you.  After I connect to the VPN, I only have a Details and Preferences option within the Zywall Client.  I don't know what USG means and I don't have a Configuration menu.
  • Zyxel_Stanley
    Zyxel_Stanley Posts: 1,386  Zyxel Employee
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    Hi @itburkealert
    The SSL VPN configuration setting is on USG.
    After SSL VPN tunnel is established, then SSL IP configuration will deploy to SecuExtender on mac.

    If you can't access to website after established SSL VPN tunnel, then you may have a check on your DNS and route setting.
  • itburkealert
    itburkealert Posts: 7  Freshman Member
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    edited March 2020
    Thank you!  There was a problem with the DNS settings on the USG side.  We have now resolved this issue.
  • Zyxel_Stanley
    Zyxel_Stanley Posts: 1,386  Zyxel Employee
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    Hi @itburkealert  

    Can you take a screenshot on:

    (1) SSL VPN configuration on your USG.

    (2) The SecuExtender IP status after established SSL VPN tunnel.

    (3) Traceroute to DNS IP address after mac established SSL VPN tunnel.

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