License Zyxel usg flex 500

Marlon_Villón

Good morning, I cannot renew my Zyxel usg flex 500 license, I do not receive the double-factor email in my mailbox.

Zyxel_Nami

Hi @Marlon_Villón

We're glad to hear that everything is working smoothly now.

Regarding the 2FA emails, we checked the mail server log and can confirm that the emails were sent to your address multiple times. It’s possible that they might have ended up in your spam folder, so please check there the next time you use 2FA.

Let us know if you need any further assistance!

Zyxel_Nami

Hello @Marlon_Villón

Could you please clarify which platform you used to initiate the renewal process and where exactly you are being prompted for 2FA?

Typically, renewing a firewall license does not require two-factor authentication. You can renew through the Zyxel Marketplace, Circle, or Nebula Control Center, depending on where the license was originally purchased.

Please provide more details about the issue, including the platform where you encountered the 2FA prompt, so we can assist you further.

Marlon_Villón

Good morning, when I enter my account from the portal https://account.zyxel.com
It asks me for double factor, please your urgent help, I cannot renew the license of my device.
I notice on my team's administration website that it is already registered, but the two-factor email does not arrive.
How can I renew the license?
My contact email is mvillon@eclipsoft.com, cell phone +593 0979585826

Zyxel_Nami

Hello @Marlon_Villón

We attempted to disable 2FA once for the email: fmosquera@eclipsoft.com. Please try again. If you do not receive the email, kindly check your spam or junk folder.

Marlon_Villón

Good morning. I really appreciate your help, I was able to complete the renovation thanks to your help. Very good support.
The problem was that double factor was enabled.

Zyxel_Nami

Hi @Marlon_Villón

We're glad to hear that everything is working smoothly now.

Regarding the 2FA emails, we checked the mail server log and can confirm that the emails were sent to your address multiple times. It’s possible that they might have ended up in your spam folder, so please check there the next time you use 2FA.

Let us know if you need any further assistance!