Flex 200H - Memory leak issue with blank pages

GiuseppeR

Hello everyone,

I updated to beta firmware

V1.21(ABWV.0)ITS-24WK35-m5760

but I still have memory leak issues.

As you can see my interface page is blank:

My dashboard has too much spinning wheels:

Notification page is blank:

I'm going to reboot the firewall but I would like to understand what I can do, I'm planning to deploy this unit in 15 days in production.

Zyxel_Judy

Hi @GiuseppeR ,

Thank you for informing us that rebooting the firewall resolved the issue.

If the issue persists, could you please provide SSH or WAN access to your device? This will allow us to remotely investigate the problem. We're also working on reproducing the issue on our end.

GiuseppeR

Hi @Zyxel_Judy

it happened again:

I logged on to do some packet capturing for @Zyxel_Melen and SMTP server connection tests and I saw this problem.

As you can see this Flex 200H was online for about a week. Too short time to request a reboot for proper working to manage, for example, notifications:

You will see a ticket opened via Nebula page to have SSH to log in

See you soon, best regards

Zyxel_Judy

Hi @GiuseppeR ,

Thank you for granting remote access for our investigation. We will resolve this issue in the upcoming official release.

PeterUK

and running

cmd http-server restart

does not help

Zyxel_Judy

Hi @PeterUK ,

As mentioned earlier, the solution will be included in the next official firmware version, 1.30, so there is no need to use the command as a workaround.

PeterUK

And V1.21(ABWV.0)ITS-24WK35-m5760 does not solve the issue after 8 days uptime 😔

GiuseppeR

Unfortunately no.

I think that with Nebula 18.20 upcoming update (about a week to wait) we are going to see also 1.30 firmware availability for 200H.

When it will be ready please reboot it remotely (it works, just one of the few functions available via the UI when it is stuck) and when the FlexH reboots (about 12-15 mins) consider a firmware upgrade of it

GiuseppeR

Hello everyone,

while waiting for a go from Zyxel engineering team with 1.30 firmware update I still have issues with pages usually after a week of working on the site:

Recently I can highlight also a lack of "online" status on Nebula:

while knowing for sure that the Organization is working online properly: