I have a pro license in queue, how to active this license

Soeren_Hvid_DK
Soeren_Hvid_DK Posts: 17  Freshman Member
First Comment
in Service & License
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The trial license seems to be expired

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Accepted Solution

  • Zyxel_Judy
    Zyxel_Judy Posts: 1,788  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security Zyxel Certified Network Engineer Level 1 - Nebula
    Answer ✓

    Hi @Soeren_Hvid_DK ,

    Your Gold Security Pack (which includes the Nebula Pro Pack) trial is set to expire on 2024-11-01. Upon expiration, the Gold Security Pack 1-year license will automatically activate.

    We believe the issue causing your organization is in the Base pack is that some devices in your organization lack the Nebula Pro Pack license. To maintain Pro pack status for the entire organization, please ensure that all devices have an active Nebula Pro Pack license.

All Replies

  • Soeren_Hvid_DK
    Soeren_Hvid_DK Posts: 17  Freshman Member
    First Comment

    I can not remove it in actions

    image.png

  • Zyxel_Judy
    Zyxel_Judy Posts: 1,788  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security Zyxel Certified Network Engineer Level 1 - Nebula
    Answer ✓

    Hi @Soeren_Hvid_DK ,

    Your Gold Security Pack (which includes the Nebula Pro Pack) trial is set to expire on 2024-11-01. Upon expiration, the Gold Security Pack 1-year license will automatically activate.

    We believe the issue causing your organization is in the Base pack is that some devices in your organization lack the Nebula Pro Pack license. To maintain Pro pack status for the entire organization, please ensure that all devices have an active Nebula Pro Pack license.

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