Backup config and certificates

PeterUK

So having done resets and now with a certificates if after you do a reset to defaults it wipes outs certificates so if you then apply your backup config the UI will not load so you must after reset load your certificates with the same file name to then load your back.

Zyxel_Kay

Hi @PeterUK

The behavior you're describing depends on the type of reset you performed on your USG FLEX H firewall.

• 7 to 14 seconds: This triggers a soft reset, which reboots the device to its default settings.
• more than 30 seconds: This initiates a factory reset, wiping all custom settings.

Therefore, before applying your backup configuration, check if the certificates are still present on the device. If they’ve been erased, you’ll need to import the certificates first, making sure the file names match, and then proceed with loading your backup config.

PeterUK

Thanks Kay

Ok but this is different behaviour vs old models where the certificates never gets wiped for factory reset which seems better?