UAG 5100 SECURITY ..billing profiles - guests log troubleshooting

greg
greg Posts: 25  Freshman Member
First Anniversary 10 Comments
edited April 2021 in Security
Good evening all
i face some strange situation with my UAG 5100. simce 3 years it work fine .but today i discover some strange situation in logging guest template.i  see that there many guest account logging with long remained time connexion  that i have not in my billing profiles list.
please let s see the attached files here
please help me .tell what to do to solve this situation. may be a attack from outside or a internal software problem
Best regards
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Comments

  • Zyxel_Stanley
    Zyxel_Stanley Posts: 1,366  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer

    Hi @greg  

    This issue is similar a vulnerability we patched .

    You can update the current patch by this link.

  • greg
    greg Posts: 25  Freshman Member
    First Anniversary 10 Comments
    ok bery thanks
    i will try it tomorrow and let s you the issue.
    Tell please it s a official zyxel patch ?or a third party patch?
    Best regards
  • Zyxel_Stanley
    Zyxel_Stanley Posts: 1,366  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer

    Hi @greg

    Yes, this is official patch from Zyxel.

    We will have a detailed explanation regarding to the hotfix in the official website soon.

  • greg
    greg Posts: 25  Freshman Member
    First Anniversary 10 Comments
    ok very thanks for your confirmation.because i was afraid about evenutal problem to use it.
    tomoroww sartuday i will upgrade my UAG5100 with it and let s you the feedback on, sunday
    Best regards
  • Zyxel_Stanley
    Zyxel_Stanley Posts: 1,366  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer
    Hi @greg
    Can you share your test result to us after upgraded firmware?
  • greg
    greg Posts: 25  Freshman Member
    First Anniversary 10 Comments
    Good morning Sir
    i have make the upgrade last friday evening.and let s the system runing two days .yesterday sunday i collect the results.
    first of all i see some guest billing log with some remaining time that i not recognise i have never make theses billing profiles.i was again very suprised.
    lets see the attached files pics here to see the situation.i also send you all infos concerning my device serial references a version. total around 7 files
    bests regards
  • Zyxel_Stanley
    Zyxel_Stanley Posts: 1,366  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer

    Hi @greg

    Can you send the screenshot that  you mentioned by private message?

  • greg
    greg Posts: 25  Freshman Member
    First Anniversary 10 Comments
    Sir let s see in attached files 5 screenshots of the situation
  • Zyxel_Stanley
    Zyxel_Stanley Posts: 1,366  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer

    Hi @greg

    Thanks for shared screenshots.

    It should because user clicked button many times before ticket printout, so the time period shows so many days.


  • greg
    greg Posts: 25  Freshman Member
    First Anniversary 10 Comments
    edited May 2019
    and how to do to solve this situation?is it normal for the printer to do this?

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