Switch problem - SYS

Amat

Good afternoon, I have a new Zyxel switch that, when started, keeps the SYS flashing green non-stop and does nothing else. It does not turn on any port. The firmware cannot be updated because it does not detect any connections. How should I proceed?The model is GS1920-8HP. Greetings

Zyxel_Kay

Hi @Amat

To help us understand the issue with your GS1920-8HP switch, could you please provide the following information?

1. Power Supply: Is the switch receiving sufficient power? The required input for the GS1920-8HPv2 is as follows:
2. Factory Reset: Have you tried performing a factory reset on the switch? You can do this by holding the RESTORE button for more than 7 seconds. After resetting, please check if the switch returns to normal.
3. Video Recording: Could you please share a video of the switch's symptoms via private message? This would help us in diagnosing the issue more accurately.

Amat

Good morning Kay,

Steps 1 and 2 that you mentioned have been done and it doesn't work either. Sending a video with a private message with the problem.

Thanks

Zyxel_Kay

Hi @Amat

Thank you for sharing the details and the video.

Based on this information, it seems there may be a hardware issue with your switch. We recommend reaching out to your reseller or local support team to submit an RMA:

• For the EMEA region, follow the guidelines to check the device warranty and submit an RMA.
  Submit an EMEA RMA request
• For the US region, use the link below to submit an RMA request.
  Submit a US RMA request

Amat

Good morning Kay,

Thank you very much for your response and management. I have already opened an RMA with the incident to request a change of equipment.

Regards,