Intermittent 2.4 GHz Connection Issues on NWA130BE

bpa

Hello Zyxel Community,

I'm experiencing a recurring issue with my new NWA130BE where the 2.4 GHz band stops functioning every 8 to 24 hours. All devices connected to this band lose their connection, while the 5 GHz and 6 GHz bands continue to work flawlessly.

To temporarily resolve the issue, I access the local AP settings and make a minor change in the Radio 1 profile, such as switching the channel or adjusting the 802.11 mode. Interestingly, it doesn’t seem to matter what change I make — the 2.4 GHz band becomes operational again, and all devices reconnect.

The devices affected are from various brands and support different 802.11 standards, so it doesn’t seem to be device-specific. I’ve also noticed that this issue has been present since I first connected a 2.4 GHz device to the access point.

Has anyone else encountered a similar problem or found a solution? Any guidance or recommendations would be greatly appreciated!

Thank you in advance for your support. 😊

Best regards,

BP

Zyxel_Kay

Hi @bpa

To address the intermittent 2.4 GHz connection issue on your NWA130BE, we recommend the following steps:

1. Update FirmwareEnsure your NWA130BE is running the latest firmware version.
   You can find the latest updates in our https://community.zyxel.com/en/categories/wlan-news-and-release section.
2. Optimize Channel SelectionTo minimize co-channel interference, set the 2.4 GHz channel selection to Dynamic Channel Selection (DCS). This allows the access point to automatically select the least congested channel in your environment.Please navigate to the AP web GUI > Configuration > Object > AP Profile > Radio > Add/Edit for the Channel Selection settings.

If the issue persists after these adjustments, we kindly ask you to collect your AP diagnostic info and share it with us via private message. This will help us analyze the problem further and provide a more tailored solution.