XGS1250-12 After upgrading to las firmware 2,5GB ports don't work at all

hetosu
hetosu Posts: 5  Freshman Member
First Comment
in Switch

Hi,

I've upgraded to the last firmware my Zyxel XGS1250-12 (XGS1250-12_V2.00(ABWE.0)C0.bix) and after doing that and reboot normally, all the ports 2,5 GB don't work at all.

Does anyone know how can I solve this? Thanks!

All Replies

  • Zyxel_Melen
    Zyxel_Melen Posts: 2,586  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate

    Hi @hetosu,

    Since this is a layer 1 issue, could you help with some cross-tests to clarify? You might need to isolate the switch before cross-testing.

    1. What are your symptoms? The multi-giga ports cannot link up or cannot link at 2.5 GB?
    2. Connect two switch multi-giga ports as a loop to see if it can link up at multi-giga speed or 1G.
    3. Connect other 2.5G devices to the multi-giga port to check if it can link up.
    4. Find a new cable to connect and clarify.

    Thanks.

    Zyxel Melen


  • hetosu
    hetosu Posts: 5  Freshman Member
    First Comment

    Hi Melen,

    I answer between the lines:

    1. What are your symptoms? The multi-giga ports cannot link up or cannot link at 2.5 GB?
      1. Answer: cannot link up at all
    2. Connect two switch multi-giga ports as a loop to see if it can link up at multi-giga speed or 1G.
      1. Answer: No signal with even with new cable
    3. Connect other 2.5G devices to the multi-giga port to check if it can link up.
      1. Answer: No signal with even with new cable
    4. Find a new cable to connect and clarify.
      1. Answer: Same result: no link up, no lights

    Kind regards

  • Zyxel_Melen
    Zyxel_Melen Posts: 2,586  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate

    Hi @hetosu,

    Thanks for the detailed information. From your information, it is more likely that the XGS1250 has a hardware issue.

    Could you share:

    1. Which firmware version did you upgrade from?
    2. What serial number is our XGS1250?

    Zyxel Melen


  • hetosu
    hetosu Posts: 5  Freshman Member
    First Comment
    edited December 2

    Hi,

    Firmware:

    The last: XGS1250-12_V2.00(ABWE.0)C0.bix

    The previous: XGS1250-12_V1.00(ABWE.3)C0 or XGS1250-12_002.351-01-01170 (I'm not sure)

    SN: D8ECE57DB9DC or S212L46003509

    kind regards,

    Héctor

  • hetosu
    hetosu Posts: 5  Freshman Member
    First Comment
    1733136950438.jpg

  • Zyxel_Melen
    Zyxel_Melen Posts: 2,586  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate

    Hi @hetosu,

    Thanks for the update.

    Please help submit the RMA request since this is a hardware issue. You may reference this post to submit it.

    https://support.zyxel.eu/hc/en-us/articles/360002463234-How-do-I-claim-warranty-service-for-my-Zyxel-product-RMA-Process-

    Zyxel Melen


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