XGS1250-12 After upgrading to las firmware 2,5GB ports don't work at all
All Replies
-
Hi @hetosu,
Since this is a layer 1 issue, could you help with some cross-tests to clarify? You might need to isolate the switch before cross-testing.
- What are your symptoms? The multi-giga ports cannot link up or cannot link at 2.5 GB?
- Connect two switch multi-giga ports as a loop to see if it can link up at multi-giga speed or 1G.
- Connect other 2.5G devices to the multi-giga port to check if it can link up.
- Find a new cable to connect and clarify.
Thanks.
Zyxel Melen0 -
Hi Melen,
I answer between the lines:
- What are your symptoms? The multi-giga ports cannot link up or cannot link at 2.5 GB?
- Answer: cannot link up at all
- Connect two switch multi-giga ports as a loop to see if it can link up at multi-giga speed or 1G.
- Answer: No signal with even with new cable
- Connect other 2.5G devices to the multi-giga port to check if it can link up.
- Answer: No signal with even with new cable
- Find a new cable to connect and clarify.
- Answer: Same result: no link up, no lights
Kind regards
0 - What are your symptoms? The multi-giga ports cannot link up or cannot link at 2.5 GB?
-
Hi @hetosu,
Thanks for the detailed information. From your information, it is more likely that the XGS1250 has a hardware issue.
Could you share:
- Which firmware version did you upgrade from?
- What serial number is our XGS1250?
Zyxel Melen0 -
Hi,
Firmware:
The last: XGS1250-12_V2.00(ABWE.0)C0.bix
The previous: XGS1250-12_V1.00(ABWE.3)C0 or XGS1250-12_002.351-01-01170 (I'm not sure)
SN: D8ECE57DB9DC or S212L46003509
kind regards,
Héctor
0 -
0
-
Hi @hetosu,
Thanks for the update.
Please help submit the RMA request since this is a hardware issue. You may reference this post to submit it.
Zyxel Melen0
Categories
- All Categories
- 415 Beta Program
- 2.4K Nebula
- 149 Nebula Ideas
- 96 Nebula Status and Incidents
- 5.7K Security
- 263 USG FLEX H Series
- 271 Security Ideas
- 1.4K Switch
- 74 Switch Ideas
- 1.1K Wireless
- 40 Wireless Ideas
- 6.4K Consumer Product
- 249 Service & License
- 387 News and Release
- 84 Security Advisories
- 29 Education Center
- 10 [Campaign] Zyxel Network Detective
- 3.5K FAQ
- 34 Documents
- 34 Nebula Monthly Express
- 85 About Community
- 73 Security Highlight