Safari on MacBook Pro late 2012 with MacOs 10.15.7 does not connect to internet while Chrome does

dieten2000
dieten2000 Posts: 3  Freshman Member
First Comment

After renewing my WLAN at home from Wifi 4
(NETGEAR WN203-200PES ProSAFE Single Band Wireless-N Access Point)
to Wifi 6E
(Zyxel AXE7800 Tri-Band WLAN 6E Access Point | 4x4 in 6 GHz, 2x2 in 5 GHz, 2x2 in 2,4 GHz | Triband (WAX640S-6E))
the Safari browser (v15.6.1) does not reliably connect to the internet anymore, while Chrome (v128.0.6613.138) does.
Terminal does as well. (Test with ping 8.8.8.8)
Safari randomly connects, but does not finish loading the page. Mostly it is a blank page.
For me it seems that Safari sits and waits for something. But a timeout message never appears.

This behaviour started immediately with the Zyxel AP. When going back to the Netgear AP everything is fine with Safari.

I know that MacOS is outdated, as Safari and Chrome. So, this is not the answer I expect. (btw: to my knowledge there is nothing I can do about it.)

May someone explain what is the difference?
Most appreciated of course is the answer on how to get Safari back working again as a charme.

Thank you very much in advance.

All Replies

  • Zyxel_Melen
    Zyxel_Melen Posts: 2,685  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate
    edited December 2024

    Hi @dieten2000

    Could you use browser console > network to see which object caused this issue?

    Zyxel Melen


  • dieten2000
    dieten2000 Posts: 3  Freshman Member
    First Comment

    Sorry, not sure, what you are talking about:

    browser console > network

    What is browser console? What do you mean? Can you pls advise more precisely?

    Thank you very much.

  • Zyxel_Melen
    Zyxel_Melen Posts: 2,685  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate

    Hi @dieten2000,

    Please allow me to describe more:

    Since the safari kept loading, we want to check which network function/object is loading for too long. Please open the Web Inspector/Inspect Element and access the Network tab to check the network activities. You might need to refresh the webpage since the network activities are only recorded after opening the Web Inspector/Inspect Element.

    Zyxel Melen