Why Can't I Access the Internet When Connected to VPN on Mac?

Zyxel_Kevin
Posts: 920
Zyxel Employee





A customer reported that they are unable to access the internet when connected to VPN using SecuExtender on a Mac device.
Issue:
- Internet access is blocked when connected to VPN.
- Unable to ping external addresses like google.com or 8.8.8.8.
Solution:
- Ensure that you are using Full Tunnel settings on your firewall. This can help route all traffic through the VPN.
- Check the firewall settings to ensure that there are no rules blocking internet access while connected via VPN.
- If Full Tunnel is already set up but the issue persists, verify that the local policy is correctly configured as 0.0.0.0/0 rather than the internal subnet.
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