Service License Key

MarcelG

Hi

I bought a Zyxel ATP LIC-Gold renewal for my Zywall, but I can't connect it with my Device (ATP200).

Can you help me ?

Regards

Zyxel_Kay

Hi @MarcelG

To help clarify and resolve your issue, could you please share the following details with us via a private message?

• Order ID or Invoice Copy
• License Key
• Any relevant documents

Additionally, we noticed you’ve also raised a support ticket #241201464 with our Zyxel Marketplace Support Team. You can share the same information with them, and they’ll assist you further once they receive the details.

Looking forward to your response!

MarcelG

Zyxel_Kay

Hi @MarcelG

Thank you for sharing your invoice with us via private msg.

After reviewing the license key mentioned in your invoice, we can confirm that it is valid, still in stock, and has not yet been registered. You can follow the steps in this guidance article to register your license key to your ATP200 firewall.

https://community.zyxel.com/en/discussion/19940/how-to-register-license-to-zyxel-firewall

If you encounter any issues during the registration process, feel free to reach out. We're here to help!