New Support Center Rules?
Hello!
I wrote two support requests on https://support.zyxel.eu. They were closed without comment. Has anything changed in the processing rules? Or am I blacklisted for some reason?
The requests were for help setting up the Flex 700H paired with the USG 310.
All Replies
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Hi @ne_elec
Could you help to provide the ticket number so I can check what happened?
For the configuration migration, you can feel free to send the configuration to me so I can help you for it.
Zyxel Melen0 -
Ticket numbers: #481318 and #481820.
Our goal is to keep the USG310 as an AP Controller without disrupting the wireless network in the office. The role of the main gateway will switch to 700H. If I understand correctly, 700H cannot be used in such a role yet.I assume that changing the IP at 310 (main gateway IP on LAN interface will be moved to 700H) and a LAN connection to 700H will leave everything working as it is. But still, I would like to avoid heavy downtime in case of possible problems.
Is it safe to upload the config here?
0 -
Hi @ne_elec,
I will send you a private message and you can provide the configuration there.
Zyxel Melen0
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