New Support Center Rules?

ne_elec
ne_elec Posts: 3  Freshman Member
First Comment
in Security

Hello!
I wrote two support requests on https://support.zyxel.eu. They were closed without comment. Has anything changed in the processing rules? Or am I blacklisted for some reason?
The requests were for help setting up the Flex 700H paired with the USG 310.

All Replies

  • Zyxel_Melen
    Zyxel_Melen Posts: 2,654  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate

    Hi @ne_elec

    Could you help to provide the ticket number so I can check what happened?

    For the configuration migration, you can feel free to send the configuration to me so I can help you for it.

    Zyxel Melen


  • ne_elec
    ne_elec Posts: 3  Freshman Member
    First Comment

    Ticket numbers: #481318 and #481820.

    Our goal is to keep the USG310 as an AP Controller without disrupting the wireless network in the office. The role of the main gateway will switch to 700H. If I understand correctly, 700H cannot be used in such a role yet.

    I assume that changing the IP at 310 (main gateway IP on LAN interface will be moved to 700H) and a LAN connection to 700H will leave everything working as it is. But still, I would like to avoid heavy downtime in case of possible problems.

    Is it safe to upload the config here?

  • Zyxel_Melen
    Zyxel_Melen Posts: 2,654  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate

    Hi @ne_elec,

    I will send you a private message and you can provide the configuration there.

    Zyxel Melen


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