ATP 700 showing wrong CLI command when trying to login

galaxy60

Has anyone had an issue with an ATP700 not logging in it just times out and then shows an error of wrong CLI command, device timeout or device logout. Its on the latest firmware since November is in standalone mode and disconnected from SecuReporter but is passing traffic fine. No ports open on the WAN appart from ICMP. Cold start has been done but still experiencing the same issue.

ticsystems

https://support.zyxel.eu/hc/en-us/articles/24159250192658-USG-FLEX-ATP-Series-Recovery-Steps-for-Application-Signature-Issue-on-January-24th

Its a global error.

Zyxel_Judy

Hi @galaxy60 ,

You can find the step-by-step guide at the following link:

Recovery Steps for USG FLEX/ATP Series Application Patrol Signature Issue (Jan. 2025) — Zyxel Community

We hope this guide will help you resolve the issue quickly and minimize any further disruptions. If you continue to encounter difficulties or need additional support, please do not hesitate to reach out to our support team at cso_security@zyxel.com.tw or leave the detail comment here with your region(country), model information (S/N) and contact info. We'd like to have contact with you to assist and resolve the issue caused by the signature incident.

Thank you for your understanding and continued support.