switch GS1915-8EP on Nebula doesn't show port usage
Accepted Solution
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Hi @simone ,
We are unable to access the "nerbini" organization. Could you please verify our Zyxel support privileges for this organization?
Regarding the "erika" organization, when accessing the organization, we found it was in Cloud-saving mode.
After disabling Cloud-saving mode and reviewing the site's switch, we observed some port status as below. It seems normal here.
Could you please provide the following details for our review: the problematic Nebula organization/ Site name and switch name.
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All Replies
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Hi @simone ,
In our site, the ports display as shown in the image.
Could you please clarify what you mean by "information about ports usage"?
Are you asking why there are connections to the switch however the ports appear gray? Or what specific information do you expect to see displayed in this section?
By the way, please enable Zyxel support. Additionally, please provide us with the name of your Nebula organization/site here or via the private message by clinking to my account > Message.
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Hi Judy,
thanks for your quick reply.
Yes, all the ports are connections to the switch however the ports appear gray.I enabled the Zyxel support, both the organization "nerbini" and "erika" have the same issue.
thanks in advance for your supportSimone
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Hi @simone ,
We are unable to access the "nerbini" organization. Could you please verify our Zyxel support privileges for this organization?
Regarding the "erika" organization, when accessing the organization, we found it was in Cloud-saving mode.
After disabling Cloud-saving mode and reviewing the site's switch, we observed some port status as below. It seems normal here.
Could you please provide the following details for our review: the problematic Nebula organization/ Site name and switch name.
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Hi Judy,
I enabled only erika and not nerbini, after your update I applied the same fix also to nerbini.
Now everything are working fine.
Thank you very much
Simone0
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