switch GS1915-8EP on Nebula doesn't show port usage

simone

Hi community,
why my switch doesn't show information about ports usage?

thanks
Simone

Zyxel_Judy

Hi @simone ,

We are unable to access the "nerbini" organization. Could you please verify our Zyxel support privileges for this organization?

Regarding the "erika" organization, when accessing the organization, we found it was in Cloud-saving mode.

After disabling Cloud-saving mode and reviewing the site's switch, we observed some port status as below. It seems normal here.

Could you please provide the following details for our review: the problematic Nebula organization/ Site name and switch name.

Zyxel_Judy

Hi @simone ,

In our site, the ports display as shown in the image.

Could you please clarify what you mean by "information about ports usage"?

Are you asking why there are connections to the switch however the ports appear gray? Or what specific information do you expect to see displayed in this section?

By the way, please enable Zyxel support. Additionally, please provide us with the name of your Nebula organization/site here or via the private message by clinking to my account > Message.

frjonatan

@simone

Hi, I had a similar problem last night, it resolved itself after 10-15 minutes

simone

Hi Judy,

thanks for your quick reply.
Yes, all the ports are connections to the switch however the ports appear gray.

I enabled the Zyxel support, both the organization "nerbini" and "erika" have the same issue.

thanks in advance for your support

Simone

Zyxel_Judy

Hi @simone ,

We are unable to access the "nerbini" organization. Could you please verify our Zyxel support privileges for this organization?

Regarding the "erika" organization, when accessing the organization, we found it was in Cloud-saving mode.

After disabling Cloud-saving mode and reviewing the site's switch, we observed some port status as below. It seems normal here.

Could you please provide the following details for our review: the problematic Nebula organization/ Site name and switch name.

simone

Hi Judy,

I enabled only erika and not nerbini, after your update I applied the same fix also to nerbini.

Now everything are working fine.

Thank you very much
Simone