Problem ZyWALL SecuExtender

Mitconsulting

I have a VPN con UGS60.

I have problem with connect with ZyWALL SecuExtender because disconnect fast without error.

I try with 4.0.4.0 and 4.0.5.0.

This VPS work fine with pc with Win10 but on the pc with Win 11 no. Disconnect fast. In the log the error is

[ 2025/02/20 12:39:05 ][SecuExtender Agent][INFO] Server subject: C=IT, S=Milan, L=Milan, O=Fastweb, OU=NEXXT, CN=fastwebnet.it
[ 2025/02/20 12:39:05 ][SecuExtender Agent][INFO] Server issuer: C=IT, S=Milan, L=Milan, O=Fastweb, OU=NEXXT, CN=fastwebnet.it
[ 2025/02/20 12:39:05 ][SecuExtender Agent][ERROR] **** Error 0x800b0109 authenticating server credentials! (0x0)
[ 2025/02/20 12:39:06 ][SecuExtender Agent][DETAIL] SSL session is created
[ 2025/02/20 12:39:06 ][SecuExtender Agent][DETAIL] Can't get authentication token(1)

With the same credential on the pc with win 10 work fine.

You can help me?

Zyxel_Judy

Hi @Mitconsulting ,

Please be aware that the UGS60 model has reached its EOL status.

For optimal performance and support, we recommend exploring our current firewall offerings here:

https://www.zyxel.com/us/en-us/products/next-gen-firewall

SecuExtender SSL VPN for Windows Clients has reached EOL status as well. For details about the EOL status and available upgrade options, please refer to this article.

https://community.zyxel.com/en/discussion/25282/2024-sept-notification-secuextender-ssl-vpn-macos-and-windows-clients-eol-and-upgrade-options