USG FLEX700H random reboots

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ne_elec
ne_elec Posts: 4 image  Freshman Member
First Comment
in USG FLEX H Series

Hello.
I don't know why Tobias Hermanns from the Zyxel Support CampusEMEA service is closing my tickets without a response. The USG FLEX 700H restarts about once a day, at random times. I would really like to solve the problem. We replaced the new gateway and now the network quality has become worse due to accidental reboots.

Accepted Solution

  • Zyxel_Melen
    Zyxel_Melen Posts: 4,387 image  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate
    Answer ✓

    Update:

    The issue is because of the DNS packet length. It will be fixed in V1.32.

    Zyxel Melen


All Replies

  • Zyxel_Melen
    Zyxel_Melen Posts: 4,387 image  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate

    Hi @ne_elec,

    Let me send you a new private message to collect information about this issue.

    Zyxel Melen


  • Zyxel_Melen
    Zyxel_Melen Posts: 4,387 image  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate
    Answer ✓

    Update:

    The issue is because of the DNS packet length. It will be fixed in V1.32.

    Zyxel Melen


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