Service problems - using ARMOR series

skrettis

Someone know why?

Connected using WIFI, and same with LAN directly, seems to be an issue when trying tro access LOCAL WEB GUI, but is there a bug with this cause its also connected to the cloud?

Any Cloud issues - for these consumer products?

Is there MORE info we can get out of this BOX like NVRAM errors? or other logs since its not reporting this in the event log.

GIOMA

I am experiencing the exact same issue with my Armor G1 (NBG6818) here in Italy.

To answer your question about logs: Yes, you can get more info by using the Browser Console (F12) while the 'Service problems' page is loading. Check the Network tab; you will likely see POST requests to /zapi returning a 200 OK but with an internal RPC error 4142.

This error indicates that the local Web GUI is 'held hostage' by a mandatory cloud handshake (Easy123 SSO) that is currently failing. It’s not an NVRAM failure, but a firmware-level logic lock. Even with a static IP and direct LAN connection, the router performs a hard redirect to the SSO page and hangs there because it can't reach the Zyxel authentication servers.

I've tried every possible reset (including the 30-30-30 method) and bypassing via location.hash in the console, but the 'cloud-first' flag in the firmware build (mine is from 2021) seems to prevent any local administrative access until the cloud responds.