Why is my USG Flex H not updating its configuration from Nebula?

Zyxel_Kevin

Question:

I have installed a new USG Flex H , but it won't update its configuration from Nebula . I have also tried factory resets and different internet connections, but the issue persists. What should I do?

Answer:

If your USG Flex H is not updating its configuration from Nebula, there are a few steps to follow. Make sure to:

1. Complete the wizard in the local GUI to ensure the device is properly registered in Nebula.
2. Log in to Nebula Portal and use the live tool to perform an overwrite. You will receive a notification once it is complete. This is a beta feature and may have some issues.
3. If you have followed these steps and the issue persists, you may need direct assistance from Zyxel support. Make sure to provide necessary credentials securely if requested.