Error WAN

neilos2015
neilos2015 Posts: 6
First Comment
edited April 2021 in Security


Good evening,

after changing the Internet line and then IP, after changing the parameters of the old WAN now the Line navigates but very slowly.

If I connect the PC directly to the router it works perfectly.

If I connect the router to another firewall with the same configuration it works perfectly.

Any solution?

All Replies

  • Zyxel_Cooldia
    Zyxel_Cooldia Posts: 1,100
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 50 Answers 1000 Comments
     Guru Member

    Hi @neilos2015

    Can you try to ping to device gateway or google DNS 8.8.8.8 from ATP/USG, is it stable to access Internet from ATP/USG?

    Also, could you share more information about “slowly”? How did you test it? and what is your expected result and actual result.


    Go to “MAINTENANCE > Network Tool > PING IPv4”


  • # ping 8.8.8.8 -n -c 3 -I eth0 -c 30

    PING 8.8.8.8 (8.8.8.8) from 217.59.184.154 eth0: 56(84) bytes of data.

    64 bytes from 8.8.8.8: icmp_seq=1 ttl=53 time=23.8 ms

    64 bytes from 8.8.8.8: icmp_seq=2 ttl=53 time=23.6 ms

    64 bytes from 8.8.8.8: icmp_seq=3 ttl=53 time=23.9 ms

    64 bytes from 8.8.8.8: icmp_seq=4 ttl=53 time=24.1 ms

    64 bytes from 8.8.8.8: icmp_seq=5 ttl=53 time=23.9 ms

    64 bytes from 8.8.8.8: icmp_seq=7 ttl=53 time=23.7 ms

    64 bytes from 8.8.8.8: icmp_seq=8 ttl=53 time=23.6 ms

    64 bytes from 8.8.8.8: icmp_seq=9 ttl=53 time=23.8 ms

    64 bytes from 8.8.8.8: icmp_seq=10 ttl=53 time=24.2 ms

    64 bytes from 8.8.8.8: icmp_seq=11 ttl=53 time=23.7 ms

    64 bytes from 8.8.8.8: icmp_seq=12 ttl=53 time=24.1 ms

    64 bytes from 8.8.8.8: icmp_seq=13 ttl=53 time=23.6 ms

    64 bytes from 8.8.8.8: icmp_seq=14 ttl=53 time=23.9 ms

    64 bytes from 8.8.8.8: icmp_seq=15 ttl=53 time=23.9 ms

    64 bytes from 8.8.8.8: icmp_seq=16 ttl=53 time=24.0 ms

    64 bytes from 8.8.8.8: icmp_seq=17 ttl=53 time=23.6 ms

    64 bytes from 8.8.8.8: icmp_seq=18 ttl=53 time=23.9 ms

    64 bytes from 8.8.8.8: icmp_seq=19 ttl=53 time=23.9 ms

    64 bytes from 8.8.8.8: icmp_seq=20 ttl=53 time=24.0 ms

    64 bytes from 8.8.8.8: icmp_seq=21 ttl=53 time=23.8 ms

    64 bytes from 8.8.8.8: icmp_seq=22 ttl=53 time=23.6 ms

    64 bytes from 8.8.8.8: icmp_seq=23 ttl=53 time=23.6 ms

    64 bytes from 8.8.8.8: icmp_seq=24 ttl=53 time=23.6 ms

    64 bytes from 8.8.8.8: icmp_seq=25 ttl=53 time=24.1 ms

    64 bytes from 8.8.8.8: icmp_seq=26 ttl=53 time=23.8 ms

    64 bytes from 8.8.8.8: icmp_seq=27 ttl=53 time=23.7 ms

    64 bytes from 8.8.8.8: icmp_seq=28 ttl=53 time=23.9 ms

    64 bytes from 8.8.8.8: icmp_seq=29 ttl=53 time=23.8 ms

    64 bytes from 8.8.8.8: icmp_seq=30 ttl=53 time=24.3 ms


    --- 8.8.8.8 ping statistics ---

    30 packets transmitted, 29 received, 3% packet loss, time 29040ms

    rtt min/avg/max/mdev = 23.607/23.891/24.349/0.213 ms

  • This is Now!



    This is how it should be

  • Zyxel_Cooldia
    Zyxel_Cooldia Posts: 1,100
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 50 Answers 1000 Comments
     Guru Member
    edited July 2019

    Hi @neilos2015

    After we capture packets from device wan interface, we can see many dup ack, packets re transmit, TCP handshake fail in packets trace.

    Issue was gone by putting a switch between patch panel and USG. It is fine now.  

    It looks like there are some kind of interoperability between the patch panel and USG WAN. 

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