Why cannot I find my AP on Nebula org or site?

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Zyxel_HsinBo
Zyxel_HsinBo Posts: 525 image  Zyxel Employee
Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Security Zyxel Certified Network Administrator - WLAN
edited April 2025 in Other Topics

Please ensure that you have completed the registration and you have entered the correct organization and site where the device is being registered on Nebula.

  • If you are unsure of the organization and site where the device is registered, tap More » My Devices & Services at the top-right of the Nebula page. Then, search for the device using its MAC address or serial number to check the registered organization and site name under your account.
  • If the device does not appear in the My Devices & Services page, the registration may have failed or the device may be registered under a different Nebula account.
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