Cant connect to VPN on MAC

Robert

No reply from remote authentication server when i try to connect from MAC, Windows works fine.

Is there any additional configuration to be done on MAC OS Mojave?

Alfonso

Hi @Robert

Welcome to the forum. Make yourself at home.

There are several VPN configurations: PPTP, L2TP, L2TP/IPSEC, IKEv1, IKEv2 ... so it is difficult to help you without more information,

I suggest you to provide your configuration, traces, logs ...

Regards

Robert

HI Alfonso

I'm using PPTP configuration, it was working perfectly in both Windows and Mac clients. The Macbooks i have were updated to Mac OS Mojave. I downloaded the Zywall SecuExtender version 1.1.8, since the other version didn't work anymore. Now after configure it correctly the server info etc, it cant connect to the vpn on MAC.

This is the log of the attempt:

State changed to Connecting

2019-07-22 12:21:57: Checking reachability status of connection...

2019-07-22 12:21:57: Connection is reachable. Starting connection attempt.

2019-07-22 12:21:57: Attempting to resolve server address (xxx.xxx.xxx)

2019-07-22 12:21:57: Server address resolved to IPv4 address (xxx.xx.xx.xx)

2019-07-22 12:21:57: Requesting authentication token from client

2019-07-22 12:21:57: No authentication token present, requesting authentication details

2019-07-22 12:22:08: Requesting authentication token from server

2019-07-22 12:22:08: Requesting token from (xxx.xxx.xxx)

2019-07-22 12:22:08: Attempting to establish a connection to the remote server (VPN site):443

2019-07-22 12:22:08: Waiting for reply from remote authentication server

2019-07-22 12:22:38: No reply from remote authentication server

2019-07-22 12:22:38: Authentication attempt aborted

2019-07-22 12:22:38: State changed to Disconnected

Let me know, Thanks

warwickt

HI Robert additionally you might try the native MacOS VPN client using L2TP over IPSEC . Refer to the System Preferences / Network / + (add a new interface)

Its very straightforward and reliable. (MacOS 10.10..... 10.14) stable if you are using basic L2TP.

This works fine with USG appliances... make sure your phase 1 (VPN Gateway) and phase 2 (Conn) settings are compatible with some iOS devices

HTH

WarwickT

Hong Kong

Zyxel_Cooldia

Hi @Robert

Welcome to Zyxel Community. 😊

Can you post the USG error log as well? It would be helpful to troubleshoot this issue.

Go to “MONITOR > Log > View Log”

Robert

Hi @Zyxel_Cooldia

This is the message in the log

But in the secuextender on MAC is disconnected

Zyxel_Cooldia

Hi @Robert

That’s weird. Windows secure extender is okay, but fail on MAC.

The USG log indicated that user has logged in, but MAC log is “Disconnected”.

I will contact you to troubleshoot it via private message.