USG 20 VPN it freezes, the vpn stops working

Options
Czarmen
Czarmen Posts: 3  Freshman Member
First Comment

I have a site-to-site configuration in location A there is USG 20 in location B USG 20

After about 24-48 hours of work, the USG20 hangs in location A and B.
The VPN stops working, you can't log in to the USG 20 in location A and B. (but the login page shows up but doesn't log in), but the internet still works, as does the local network.

After restarting the USG20 in location A and B, everything works correctly again, login and vpn.

For now, I have set the automatic restart of devices in location A and B.
But this is not a solution to the problem.

All Replies

  • Zyxel_Melen
    Zyxel_Melen Posts: 3,514  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate

    Hi @Czarmen,

    1. What is the correct model of your firewall and which firmware version do they running?
    2. but the login page shows up but doesn't log in > May I know if this occurred on location A or both?
    3. Please help to collect the diagnostic file from both location and share with me via private message. We will check the diagnostic file first.

    Thanks~

    Zyxel Melen


  • Czarmen
    Czarmen Posts: 3  Freshman Member
    First Comment

    Hello

    1.What is the correct model of your firewall and which firmware version do they running?

    • USG20-VPN 5.40(ABAQ.0)

    2.but the login page shows up but doesn't log in > May I know if this occurred on location A or both?

    • This is what happens at location A and B.
      The firewall and version are the same in location A and B

    3. Please help to collect the diagnostic file from both location and share with me via private message. We will check the diagnostic file first.

    • I sent a private message
  • Zyxel_Melen
    Zyxel_Melen Posts: 3,514  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate

    Update:

    The firmware version from the device firmware management page shows the device isn't running 5.40 firmware. Please upgrade to the latest firmware version since we have fixed many issues.

    Zyxel Melen