USG 20 VPN it freezes, the vpn stops working
I have a site-to-site configuration in location A there is USG 20 in location B USG 20
After about 24-48 hours of work, the USG20 hangs in location A and B.
The VPN stops working, you can't log in to the USG 20 in location A and B. (but the login page shows up but doesn't log in), but the internet still works, as does the local network.
After restarting the USG20 in location A and B, everything works correctly again, login and vpn.
For now, I have set the automatic restart of devices in location A and B.
But this is not a solution to the problem.
All Replies
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Hi @Czarmen,
- What is the correct model of your firewall and which firmware version do they running?
- but the login page shows up but doesn't log in > May I know if this occurred on location A or both?
- Please help to collect the diagnostic file from both location and share with me via private message. We will check the diagnostic file first.
Thanks~
Zyxel Melen0 -
Hello
1.What is the correct model of your firewall and which firmware version do they running?
- USG20-VPN 5.40(ABAQ.0)
2.but the login page shows up but doesn't log in > May I know if this occurred on location A or both?
- This is what happens at location A and B.
The firewall and version are the same in location A and B
3. Please help to collect the diagnostic file from both location and share with me via private message. We will check the diagnostic file first.
- I sent a private message
0 -
Update:
The firmware version from the device firmware management page shows the device isn't running 5.40 firmware. Please upgrade to the latest firmware version since we have fixed many issues.
Zyxel Melen0
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