Why I can't add MSP admin? The error message is "This account is not allowed to be added"

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Zyxel_Melen
Zyxel_Melen Posts: 4,387 image  Zyxel Employee
Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate
in MSP

This could be:

  1. This account/email hasn't access to Nebula control center before. Please ask this user to access Nebula control center before you add MSP admin.
  2. This account/email has been added to other MSP company.
  3. Some of organizations of this account/email was assigned to other MSP company. Please unbind the MSP company for these organizations before you add MSP admin.
Zyxel Melen


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