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What are the features and licenses provided by the Professional Pack and CNP?
Q: What are the features and licenses provided by the Professional Pack and CNP? A: Professional Pack: The Professional Pack includes Nebula Control Center (NCC) features only. A detailed feature list is available here. Security and Secure WiFi Features: These are not included in the Professional Pack. They require GSP…
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Should MSP Admins be removed from Org-Level Admin Roles?
Q: If an MSP account has been manually added as an Org-level Admin, should it be removed after the organization is bound to the MSP? A: Once an organization is bound to an MSP company, MSP Admin accounts are automatically granted administrative privileges. These accounts will be indicated with an MSP label in the…
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Why does a Backup Admin need an additional MSP license?
Q: Why does a Backup Admin need an additional MSP license? A: Having a backup ensures that settings and management capabilities remain active even if the MSP Master account's license expires. While it incurs an extra license cost, it enhances reliability and prevents disruptions. Notes: An MSP backup cannot assign another…
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Can MSP Sub-Admins access multiple organizations?
Q: Can MSP Sub-Admins access multiple organizations and manage them? A: MSP Sub-Admins can access and manage multiple organizations based on the permissions and assignments granted by the MSP Master or Backup Admin.
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Do all MSP Admins require an MSP license?
Question: Do all MSP Admins require an MSP license? Answer: Only the MSP Master account needs an MSP license. An MSP Backup account is optional but recommended for business continuity in case the MSP Master account becomes unavailable. MSP Sub-Admins do not require licenses.
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How to add an organization to our MSP?
Please navigate to Organization-wide > Organization-wide manage > Organization settings > Organization Administration to enter the MSP company ID or MSP master's account email to bind. After the org admin clicks the bind button, MSP master needs to access Nebula Control Center to accept the bind request.
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Why I can't add MSP admin? The error message is "This account is not allowed to be added"
This could be: This account/email hasn't access to Nebula control center before. Please ask this user to access Nebula control center before you add MSP admin. This account/email has been added to other MSP company. Some of organizations of this account/email was assigned to other MSP company. Please unbind the MSP company…
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How to add a second administrator to manage multiple organizations
If your account has an MSP license and you want to add a second administrator to manage multiple organizations, follow these steps: 1. Navigate to MSP > MSP Cross-org Manage > Admins & Teams. 2. Click Add to add a new administrator. 3. Enter the required information, including the administrator's name and email address. 4.…
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How to Move a Site with Devices
Overview “Site move with device" allows you to move a site from one organization to another with devices within the MSP license. Step-by-Step Instructions Navigate to MSP Cross-Org Management > Cross-Org Synchronization > Cross-Org Site Replicate & Site Move Select Site Move with Devices Choose the source organization and…
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What Happens After Moving Site with Devices?
After moving the site with devices, the results are: Removes site from the source organization Creates a copy of site in the target organization Moves all devices in from the original site to the new/replacement site Copies all site-wide general settings, AP site-wide settings, Switch site-wide settings, and Security…
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What Happens After Replicating Site?
After replicating the site, the results are: Keeps the site from the source organization Creates a copy of site in the destination organization Creates a copy of all site-wide general settings, AP site-wide settings, Switch site-wide settings, and Security Appliance settings Does not copy the following settings:…
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How to Implement Site Replication?
Overview Site replication allows you to duplicate a site from one organization to another within the MSP license. Step-by-Step Instructions Navigate to MSP Cross-Org Management > Cross-Org Synchronization > Cross-Org Site Replicate & Site Move Click Site Replicate Choose the source organization and the specific site you…
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How to use MAC address to search for equipments?
You can search for equipment by entering the MAC address in the search field. For example, on the Site-wide > Devices > Switches page, input the MAC address into the search field to locate the corresponding equipment. If you encounter any other issues, please help create a post here and tag @Zyxel_CSO , or create a…
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Administrator Limit Enhancement
Zyxel Networks has introduced a significant enhancement to the administrator limit in Nebula Control Center (NCC) with the release of version 18.10. This update is particularly beneficial for Managed Service Providers (MSPs) and organizations using the NCC platform. Previous Administrator Limits Historically, NCC imposed…
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MSP Portal - Device Ownership
By default, NCC allows anyone with the Nebula mobile app to take ownership of a device by scanning its QR code. Managing device ownership is crucial for MSPs (Managed Service Providers) to ensure security and proper allocation of network devices. Nebula Control Center (NCC) offers a feature called "Device Ownership…
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Improved MSP ID & Note Tracking
Managed Service Providers (MSPs) play a crucial role in managing and supporting their customers' networks. To facilitate this, Zyxel Networks has enhanced the MSP ID and note tracking features in Nebula 18.10, building on previous versions. Key Enhancements Expanded Notes Field: Previously, the notes field was a single…
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Where can I change the logo on the NCC portal?
This article guides how to change the Logo on the top-left corner by using MSP branding feature. MSP branding - Allows MSP to promote their brand by customizing the Nebula Control Center dashboard for their customers Dashboard logo: Add the MSP’s branding logo to the NCC, so other administrators that have access to the…
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I have two different organizations in nebula and I want to merge them.
Merging two different organizations in Nebula can streamline management and simplify network administration. Follow these steps to merge the organizations. We currently cannot directly merge two organizations into one organization. However, you can copy the device settings from one organization to another organization.…
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Introduction to Cross-Org Firmware Upgrades with Zyxel Networks
Introduction to Cross-Org Firmware Upgrades with Zyxel Networks In the constantly evolving world of networking technology, maintaining the firmware of devices across multiple organizations can be a daunting task for Managed Service Providers (MSPs). Zyxel Networks, a leading provider of networking devices such as Access…
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Enhancing MSP Operations with Backup & Restore Features
Enhancing MSP Operations with Backup & Restore Features Zyxel Networks is excited to introduce a significant advancement in network management for Managed Service Providers (MSPs) with the latest update to our MSP pack: the Backup & Restore feature. This enhancement is tailored specifically for MSPs who require a…