Why the USG FLEX H failed to download firmware when first install?

Zyxel_Melen
Zyxel_Melen Posts: 3,628  Zyxel Employee
Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate

If you encounter this issue when in the first install, this could be:

  1. Network issue causes the ffile to not becompleted.
  2. Uplink device's configuration, like SSL inspection, causes the firmware file not to be downloaded.
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You may contact @Zyxel_CSO for assistance.

Zyxel Melen