NWA130BE

Laurens01

One of my NWA130BE did not recover properly after an update (I've got more devices). It now showing a IP address and no firmware in Nebula. Resetting to factory settings does not work, and I cannot see it at all with ZON. Does anyone have a solution?

Zyxel_Tina

Hi @Laurens01,

To better understand the situation and provide accurate suggestions, could you please share more details with us? For example,

• What exactly do you see on Nebula when you mentioned “It now showing a IP address and no firmware in Nebula ”? (a screenshot is welcome)
• What is the LED status of the device after the reset attempt?
• If possible, a short video recording of the behavior would also be very helpful.

This information may allow us to identify the issue, and guide you with the next steps.

In the meantime, you may also refer to this FAQ to troubleshoot the issue.