Is there a way to circumvent "Tobi", when creating a support ticket?

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Seabob
Seabob Posts: 2 image  Freshman Member
First Anniversary
in Service & License

I just tried to create a "classical ticket", but the support bot "Tobi" tries to keep me in a loop, which is nothing, but time consuming.

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  • Zyxel_Melen
    Zyxel_Melen Posts: 4,169 image  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate
    edited November 28

    Hi @Seabob

    Thank you for the feedback! The looping behavior is not expected, and we will ask the relevant team to investigate the conversation history.

    If you encounter similar issues in the future, here are some alternatives:

    • Nebula-related issues: You can create a ticket directly through NCC (organization requires Professional Pack type)
    • Non-Nebula issues: Feel free to post your question in the appropriate Community forum section
    Zyxel Melen


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