Device Insight Status show Verifying
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Zyxel_Kevin
Posts: 975 
Zyxel Employee
Zyxel Employee
in Maintenance
Question:
What is the meaning of the "Verifying" status in Device Insight, and how does it relate to displaying device online/offline status in the DHCP list?
Answer:
Understanding the "Verifying" status in Device Insight and the availability of device status information requires looking at different functionalities.
- Resolution:
- If devices consistently display a "Verifying" status in Device Insight, it is recommended to investigate potential WAN connectivity issues or problems with the
backendAPI that might be preventing a response. - For slow updates in Device Insight, be aware that while it queries immediately upon client connection, initial population of the device list might take some time, as observed in testing scenarios.
- If devices consistently display a "Verifying" status in Device Insight, it is recommended to investigate potential WAN connectivity issues or problems with the
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