USG40 Client ZyWALL SecuExtender connects and immediately disconnects for one remote client

paulmmluap Posts: 4
First Comment
edited April 2021 in Security

I have had success connecting my VPN through the USG40 via SecuExtender. However, my teammate has trouble. The login dialog appears, user credentials are entered, the windows tray dialog appears and says "Connection * Disconnected" (* = forgot this word(s))

All Replies

  • Zyxel_Cooldia
    Zyxel_Cooldia Posts: 1,444  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer

    Hi @paulmmluap ,

    Welcome to Zyzel community. ?

    Can you attach device USG and SecuExtener client log after connection fail?

    Device log at “Monitor > Log”

      Windows SecuExtender client log “SecuExtenderHelper.log” is located at C:/

  • There seemed to be an IP conflict and your colleague Rahpael solved it by changing IP addresses. I'm sorry I don't know which object. Problem solved.

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