Why my device, like iPhone, keep disconnecting to my AP?

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Zyxel_Melen
Zyxel_Melen Posts: 4,941 image  Zyxel Employee
Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate
in SSID

Q. Why my device, like iPhone, keep disconnecting to my AP?

A. This issue could be related to:

  1. The device connects to 2.4G, which signal performance may be less optimal. You can change the SSID associate radio profile only with 5 GHz (and 6 GHz if your model is triple-radio model).
  2. The 5 GHz band channel width setting is too wide. Please change to 40 MHz and monitor.
Zyxel Melen


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