Why can’t I edit the radio country code in Nebula?

Zyxel_HsinBo

If your Nebula site is physically located in the United States, Nebula will automatically lock the radio country code to “United States”, and it cannot be modified. This restriction applies as long as there are managed devices present in the site. To change it, all devices must first be removed from the locked Nebula site. This mechanism is designed to ensure compliance with local regulatory requirements.

If your Nebula site is not physically located in the United States, but the radio country code is unexpectedly locked to “United States” and cannot be changed, please contact Zyxel support for assistance. You may open a support ticket via the Nebula portal, post on the Zyxel Community forum, or contact your local Zyxel support team to further verify and assist.