How can I migrate my Wi-Fi access points to another Nebula account?

Zyxel_JoyLee

To migrate your Wi-Fi access points (APs) to another Nebula account, you have a few options depending on whether the APs are currently registered to a Nebula account and if you have physical access to them.

￭If the APs are currently registered to a Nebula account you own:

*You can move a device to another organization that you own through the Nebula mobile app. 

*The procedure involves removing the device from its current site, then in the target organization and site, clicking "Add Device" and scanning the QR code of the device.

￭Transferring ownership of the organization:

If the device is registered on Nebula, the device owner is the same as the organization owner. You can use the organization owner transfer feature to transfer the device owner simultaneously.

￭If the APs are registered to a previous owner's Nebula account or you need to fully transfer ownership:

*Scanning the QR Code: Use the Nebula mobile app to scan the QR code on your device's sticker. This will initiate the ownership transfer to your account.

*Contacting Zyxel*Support with Proof of Purchase: If you need a complete removal from the original Nebula account for full ownership transfer, you must provide proof of purchase (e.g., invoice/receipt) along with the device serial number and MAC address. Zyxel will then verify and handle the backend removal promptly.Zyxel customer service can remove an AP from a previous Nebula account, allowing you to access the configuration wizard and set it up.