Critical Bug: Armor G1 (NBG6818) stuck in Easy123 SSO Loop (Error 4142)
Freshman Member
Hi everyone,I am writing from Italy to report a critical issue that is bricking my Armor G1 (NBG6818) router. After a factory reset, it has become impossible to access the local configuration.
The Issue: Every time I attempt to access 192.168.123.1, the router immediately performs a hard redirect to:http://192.168.123.1/gui/#/main/easy123SingleSignOnInstead of displaying a login form or a "Local Password" option, the page hangs or displays the following error: "We are experiencing some service issues. Please refresh the page or try again later."
Technical Details (Browser Console): by checking the DevTools (F12), I isolated the following:
- Firmware Build: 20210929_091902.
- API Error: POST requests to
/zapireturn an RPCoperation_failederror with tag 4142. - The firmware seems stuck in a mandatory cloud handshake that is currently failing, preventing the local GUI from initializing.
Troubleshooting steps already taken (all failed):
- Direct Ethernet connection (Wi-Fi disabled).
- PC configured with a static IP (
192.168.123.10) and Google DNS. - Multiple hardware factory resets (including the 30-30-30 method).
- Attempted GUI bypass via browser console (
location.hash) and SSH access (Connection refused). - Attempted setup via Zyxel One App (device not detected or app hangs).
It is unacceptable that a cloud service failure or an expired certificate prevents local administrative access to the hardware. Does anyone have a workaround or a firmware link that removes this mandatory cloud-check?
Categories
- All Categories
- 442 Beta Program
- 2.9K Nebula
- 222 Nebula Ideas
- 129 Nebula Status and Incidents
- 6.5K Security
- 617 USG FLEX H Series
- 347 Security Ideas
- 1.7K Switch
- 84 Switch Ideas
- 1.4K Wireless
- 53 Wireless Ideas
- 7K Consumer Product
- 298 Service & License
- 485 News and Release
- 92 Security Advisories
- 31 Education Center
- 10 [Campaign] Zyxel Network Detective
- 4.8K FAQ
- 34 Documents
- 88 About Community
- 105 Security Highlight