[MyZyxel Portal] - Unable to remove old devices

Maverick87

Hello everyone,
some times ago I had purchased an USG Flex 100H and I've activated the Security Gold Pack 1-year license.

After few days, I had returned it, and I had purchased the USG Flex 200HP device; I've deleted the old 100H under NCC —> Licences & Inventory but into the MyZyxel portal is always present.

Now, I've received an email for expiration of the 100H associated licences.

How can I remove this item from my account?

Thank you

Zyxel_Tina

Hi @Maverick87,

Thank you for providing the information!

We have unregistered the USG FLEX 100H firewall from your account.

Feel free to reach out, if you have any further questions or need additional assistance :)

Zyxel_Tina

Hi @Maverick87,

Thank you for providing the information!

We have unregistered the USG FLEX 100H firewall from your account.

Feel free to reach out, if you have any further questions or need additional assistance :)