[Circle] How to resolve the General Settings page stuck on a spinning circle in PAYG mode?

Zyxel_Judy

If the Pay-As-You-Go (PAYG) General Settings page is stuck and displaying a spinning circle, please try the following steps:

Step 1: Disable Extensions or Security Plugins: If you have browser extensions such as Malwarebytes Browser Guard, AdBlock, or similar tools installed, try disabling them temporarily. These plugins may misidentify our checkout page as a threat and prevent it from loading correctly.

Step 2: Change Your Network Environment: Try disabling your VPN or switching away from a restricted corporate network. We recommend testing on a standard connection, such as your home network or a mobile hotspot.

If the issue persists, please provide the following information so we can investigate further:

1. A screen recording of the issue captured via https://jam.dev/ — this helps us identify the root cause quickly.
2. Your operating system (e.g., Windows 11) and your browser name and version.
3. Whether you are using a VPN, proxy, or any specific network configuration.