Content Filter license is not delivered by Zyxel (via Digital River).

bdb
bdb Posts: 11  Freshman Member
Friend Collector First Comment
edited April 2021 in Security
Hello,
I have a big problem with Zyxel and find it a pity how one is left hanging as a customer.

About my problem:
On 24.09.19 I ordered a Content Filter license on the Zyxel page. During the ordering process you will be redirected to Digital River. I paid the same day.

On 26.09.19 I received the order confirmation (15459045010) from Digital River.

Since then I haven't received the license via the Content Filter.


Digital River does not reply to my mails. Zyxel also does not help me by phone or e-mail.

I regret having bought the USG20W because Zxyel hangs a customer like that.

But instead of Zyxel's help, probably only the post will be deleted.


All Replies

  • Zyxel_Emily
    Zyxel_Emily Posts: 1,296  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer
    Hi @bdb,

    I will contact you in private message for more information about this order.

  • bdb
    bdb Posts: 11  Freshman Member
    Friend Collector First Comment

    The problem is now solved. Zyxel or Zyxel_Emily was very helpful and had solved the problem satisfactorily for me. However, I will avoid Digital River.


    Thanks again Zyxel_Emily

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