Content Filter license is not delivered by Zyxel (via Digital River).
Options
Hello,
I have a big problem with Zyxel and find it a pity how one is left hanging as a customer.
About my problem:
On 24.09.19 I ordered a Content Filter license on the Zyxel page. During the ordering process you will be redirected to Digital River. I paid the same day.
On 26.09.19 I received the order confirmation (15459045010) from Digital River.
Since then I haven't received the license via the Content Filter.
Digital River does not reply to my mails. Zyxel also does not help me by phone or e-mail.
I regret having bought the USG20W because Zxyel hangs a customer like that.
But instead of Zyxel's help, probably only the post will be deleted.
I have a big problem with Zyxel and find it a pity how one is left hanging as a customer.
About my problem:
On 24.09.19 I ordered a Content Filter license on the Zyxel page. During the ordering process you will be redirected to Digital River. I paid the same day.
On 26.09.19 I received the order confirmation (15459045010) from Digital River.
Since then I haven't received the license via the Content Filter.
Digital River does not reply to my mails. Zyxel also does not help me by phone or e-mail.
I regret having bought the USG20W because Zxyel hangs a customer like that.
But instead of Zyxel's help, probably only the post will be deleted.
0
All Replies
-
0
-
The problem is now solved. Zyxel or Zyxel_Emily was very helpful and had solved the problem satisfactorily for me. However, I will avoid Digital River.
Thanks again Zyxel_Emily
0
Categories
- All Categories
- 434 Beta Program
- 2.7K Nebula
- 174 Nebula Ideas
- 117 Nebula Status and Incidents
- 6.1K Security
- 418 USG FLEX H Series
- 297 Security Ideas
- 1.6K Switch
- 78 Switch Ideas
- 1.2K Wireless
- 43 Wireless Ideas
- 6.7K Consumer Product
- 269 Service & License
- 416 News and Release
- 87 Security Advisories
- 31 Education Center
- 10 [Campaign] Zyxel Network Detective
- 4.1K FAQ
- 34 Documents
- 34 Nebula Monthly Express
- 83 About Community
- 87 Security Highlight