USG FLEX 700H no more connection on web interface after a couple of minutes...

Proxinfo

Hi,

I am currently setting up a new USG FLEX 700H. After a few minutes, the web management interface becomes unreachable. The only way to recover access is to reboot the firewall from Nebula.

The device is running the latest firmware, and I have found reports from other users experiencing the same behavior.

Is this a known issue with the USG FLEX 700H? My previous ATP500 ran flawlessly for eight years without a single problem, so this is quite disappointing.

Thanks in advance,

Chris

Zyxel_Melen

Hi @Proxinfo

May you share what actions/settings did you set before the issue happens? This could help us to investigate this issue. Thanks.

Proxinfo

Just configuring the firewall for our needs, as usual with a new device.

I have never encountered a problem like this before. Could this be a hardware issue?

Proxinfo

Sometimes, these messages appears shortly before I lose access to the web interface.

Zyxel_Judy

Hi @Proxinfo ,

This is known issue, however not hardware issue. The weekly firmware is sent to you via the private message.