Why are Nebula Pro features unavailable even though my firewall has a GSP license?

Zyxel_Judy

Symptom

Could not configure the Pro-level features (indicated by a diamond icon), such as Scheduled Backup, even though the firewall has an active Gold Security Pack (GSP) license, which includes Nebula Pro.

Cause

Nebula Pro features are enabled at the organization level, not per device. For an organization to maintain Nebula Pro status, every device registered within that organization must have a valid Nebula Pro Pack license. If any device — such as an Access Point (AP) — does not have a Pro license, the entire organization is downgraded to the Base Pack level, disabling Pro features for all devices, including the firewall.

Solutions

Option 1 (Recommended): Purchase and assign a Nebula Pro Pack license to each device in the organization. This ensures the entire organization reaches Pro status and all Pro features become available across all devices.

Option 2: Move the firewall to a dedicated Nebula organization where it is the only registered device. Since the firewall holds a Gold Security Pack, that organization will reach Pro status on its own, and Pro features will be enabled.