Why Am I Receiving Grace Period Notifications for My PAYG License?

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If you're receiving grace period notification emails for your devices despite being on a Pay-As-You-Go (PAYG) licensing plan, this is likely due to the expiration of traditional, device-based licenses previously applied to the devices.

Reasons Behind the Notifications:

1. Prioritization of Traditional Licenses: Nebula prioritizes traditional licenses, such as promotional or trial Pro Pack licenses, over PAYG to prevent double-billing.
2. Delayed PAYG Billing: While traditional licenses are active, PAYG billing is paused. Notifications are triggered when these traditional licenses near expiration.
3. Automated Alerts: The Nebula Control Center (NCC) sends automated emails based on license expiration statuses.

Will Services Be Interrupted?

• No, your service will not be interrupted.
• Once traditional licenses expire, the devices will seamlessly switch to PAYG billing with no interruptions or downgraded features.
• PAYG billing will calculate charges daily based on device usage.

In summary, these notifications are reminders of expiring traditional or bundled licenses and do not impact your active PAYG plan or the continuity of your services.