How to manage MSP/PAYG accounts for Nebula organizations?

Zyxel_Lucious

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Question 1: Can the MSP feature be used to add the current owner (end client) as an MSP sub-admin, so the products go up to the MSP master? Or are the products specifically tied to the owner's partner program?

Answer: Currently, the organization ownership needs to stay under the MSP master account if you want to apply it to PAYG. To achieve this, create the organization under the MSP master account and set the customer as a delegated administrator of the organization. This way, they still retain almost full administrative rights without direct ownership.

Question 2: Is there a workaround for centralized PAYG management without manually adding every customer's email individually?

Answer: Once a new organization is created under the MSP master account, its data will automatically be forwarded to the Circle (PAYG) page. You can then apply the organization to PAYG manually through Circle. While multiple organizations can be selected and applied simultaneously in Circle, there is no auto-enrollment feature due to the payment confirmation requirement.

Question 3: Any other suggestions?

Answer: To streamline the process, maintain ownership of all organizations under the MSP master account, and delegate administrative rights to customers for flexibility. These steps ensure centralized management without duplicating manual tasks unnecessarily.

If you have more questions or need further clarification, don't hesitate to reach out. We're here to support you!

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