What to Do When PoE Stops Working After a Power Surge?

Zyxel_Lucious

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What to Do When PoE Stops Working After a Power Surge?

It seems that the PoE (Power over Ethernet) section of your GS1900-10HP switch may not function properly after a power surge. While the switch continues to provide its regular switching functions, PoE functionality might be impaired. Here's what you can do to address the issue:

1. Inspect the hardware carefully for any visible damage (e.g., burnt marks, swollen capacitors). Please note that only qualified technicians should open or inspect hardware.
2. Proceed with the RMA (Return Merchandise Authorization) process if the switch is under warranty. This allows Zyxel to evaluate and repair or replace the device.
3. To begin the RMA process, reach out to your local Zyxel support team or visit https://www.zyxel.com/support for assistance.

If no updates are provided on cases like these within a certain timeframe, a customer ticket may automatically close. We highly encourage providing timely responses within the allotted period to prevent case closure and ensure support continuity.

If you're unsure about any of these steps, please don't hesitate to contact Zyxel Support for further guidance.

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