Why is there an issue assigning licenses from the License Menu?

Zyxel_Lucious

This issue occurs due to a possible misunderstanding in the license assignment process. Below is how the license assignment works:

1. In the Nebula Control Center (NCC), licenses are automatically assigned using the default method, ‘Assign Minimum Period’.
2. If you wish to manually assign the license, you must change the assignment method to ‘Custom Assignment’.

The current user interface may make this process unclear. As confirmed by Zyxel Support, improvements to the UI/UX are being prepared for upcoming NCC releases to enhance clarity and streamline the workflow.

If you encounter difficulties during the license assignment process, it's recommended to:

• Ensure you are aware of the default assignment method and how to switch to ‘Custom Assignment’ if needed.
• Enable Zyxel Support access for further investigation (see instructions here: Enable Zyxel Access).
• Consult the demonstration provided by Zyxel Support for clarity: Demonstration Link

If further support is required, contact Zyxel Support for assistance.

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