Impossible to buy on Zyxel EU Store while shipping to a different address

GiuseppeR

Hello everyone,

I tried to buy an item on EU Store:

As you can see the order is confirmed BUT it was not possible to ship it to a different address compared to the invoice address.

It seems strange because you gave me the option A for shipping and option B for invoice.

Why was it blocking me?

Zyxel_Judy

Hi @GiuseppeR ,

Do you mean that the platform doesn't allow you to choose a shipping address for your order, or that the product was already delivered to your invoice address instead of your shipping address?

• If the platform doesn't allow you to choose a shipping address:
  Please see the screenshot showing that users can choose whatever address you want.

• If the product was delivered to your invoice address instead of your shipping address:
  Please send us your order ID, shipping address and invoice address via private message so we can look into it.

GiuseppeR

Hi @Zyxel_Judy

I mean that I put “Person A - Address A” as a shipping address, then I selected type of payment and asked for invoice to “Person B - Address B”, then inserted my VAT, then I wanted to complete the checkout but your shop always started again the process. I could complete it ONLY using same address for shipping and invoice.

Maybe you have some issues selecting a person as a shipping address and a Company as invoice address. I had no other choice to complete the process.

Zyxel_Judy

Hi @GiuseppeR ,

On our site, we are able to place an order with different shipping and billing addresses.

Could you please record your order process (screen recording) showing you are unable to place the order when the shipping and billing addresses being different, so we can look into this further?

For any placed order, if you need to change the information, please contact Zyxel Support at this link: Contact Us | Zyxel Store

Maverick87

@GiuseppeR you use PayPal or something else using the shipment address on it?