No access to switch XS3700-24

Janbolat

I can't access to switch with WEB-Interface and Telnet.

I access to switch with console, but many errors on it.

To access with telnet I only can reboot the switch. But I have to enter to switch without reboot to backup configuration. If I reboot the switch without backup, I can lost data.

How can I enter to switch?

Zyxel_Melen

Hi @liaoweihan,

I will send the file to you via private message. Please check your community message box.

Janbolat

This is with console. So many errors

Zyxel小編 Lucious

Hi @Janbolat

Can you still access debug mode with console cable during booting?

▼

If yes, please refer to attachment to retrieve your ROM file.

https://us.v-cdn.net/6029482/uploads/719/7R4YE0F7FVH7.docx

And then re-upload the latest firmware (.bin) and ROM file (the one you just downloaded) to see if you can recover the switch, find below for your action:

https://businessforum.zyxel.com/discussion/1279/why-does-the-zyxel-switch-can-t-bootup-properly

If debug mode is not available, it's probably a hardware issue and you may have to RMA (unfortunately the config is irretrievable).

Zyxel_Lucious

Zyxel小編 Lucious

Hi @Janbolat

By the way, in case the retrieved ROM file doesn't recover the switch, please try default ROM as well to factory-reset it.

If possible, you can also send the broken ROM file (by PM) to us, we'll try to save your config.

Zyxel_Lucious

Janbolat

Thanks for answering. But I can't do it right now. Yesterday I just reboot the switch.

Later I'll do it and answer you.

liaoweihan

Could anyone please kindly provide me with the ROM and Firmware of XS3700-24?

Many thanks

Zyxel_Melen

Hi @liaoweihan,

I will send the file to you via private message. Please check your community message box.