Why Can't I Set a Password or Receive a Welcome Email When Adding a Nebula Administrator?

Zyxel_Harry

Q: Why can't I set a password or receive a welcome email when adding a new administrator under Organization-wide > Administrators?

A: Adding an administrator through Organization-wide > Administrators only grants organization access to an existing Zyxel account. It does not create a new Zyxel account or allow you to set a password.

If the new administrator does not have a Zyxel account, they must first register an account through the Zyxel Account Portal:

https://account.zyxel.com/users/sign_in

Once the account has been successfully created, you can add the registered email address as an administrator in your Nebula organization.