Routing/NAT problem

sveinmer

Hello,

I have a problem when I connect IP-phone or another vendor Access-point to a Branchoffice. I use the VPN50 at both the branch office and at the Datacenter. When traffic leaves the Datacenter, it has an address from the vpn50 in the datacenter. Return traffic is then unable to find Branchoffice origin address.

Zyxel_Vic

Hi @sveinmer

Is your VPN50 running on standalone mode or SD-WAN mode? If it's running on SD-WAN mode, can you add our support account into your group admin list?

Here it is the account id: CSO_Security@zyxel.com.tw

sveinmer

Hi Vic,

CSO_Security@zyxel.com.tw are added. But i now get error "Zero result" when i log on. Also, i cannot delete devices in on of my profiles. I cannot link on of my previously registered devices, message "device already registered"

Thank you very much so far:-)

Zyxel_Vic

Hi @sveinmer

What's your Group/Org./Site name? Moreover, could you share your device's MAC address and S/N to me(in private message) so that I can help to check on the device information from the database.