Routing/NAT problem

sveinmer Posts: 5
edited April 2021 in Security


I have a problem when I connect IP-phone or another vendor Access-point to a Branchoffice. I use the VPN50 at both the branch office and at the Datacenter. When traffic leaves the Datacenter, it has an address from the vpn50 in the datacenter. Return traffic is then unable to find Branchoffice origin address.

All Replies

  • Zyxel_Vic
    Zyxel_Vic Posts: 265  Zyxel Employee

    Hi @sveinmer

    Is your VPN50 running on standalone mode or SD-WAN mode? If it's running on SD-WAN mode, can you add our support account into your group admin list?

    Here it is the account id: [email protected]

  • Hi Vic,

    [email protected] are added. But i now get error "Zero result" when i log on. Also, i cannot delete devices in on of my profiles. I cannot link on of my previously registered devices, message "device already registered"

    Thank you very much so far:-)

  • Zyxel_Vic
    Zyxel_Vic Posts: 265  Zyxel Employee
    edited November 2019

    Hi @sveinmer

    What's your Group/Org./Site name? Moreover, could you share your device's MAC address and S/N to me(in private message) so that I can help to check on the device information from the database.

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