Extended range feature not working properly

Sakura_T
Sakura_T Posts: 101  Ally Member
5 Answers First Comment Friend Collector Second Anniversary
edited August 2022 in Switch

Hi

Just got the new model Zyxel GS1350-12HP switch and try to use the "extended range" .

After enabling the feature in web interface, I then connected my ethernet cable (around 250 meters) from switch to my ip cam.

Somehow the ip cam can only have the PoE power but no data transmission, so it won't work at all.

Anything have I missed?

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All Replies

  • Zyxel_Derrick
    Zyxel_Derrick Posts: 126  Zyxel Employee
    5 Answers First Comment Friend Collector First Anniversary

    Hi @Sakura_T


    May I know what model is your IP camera?

    Also, what kinds of ethernet cable you use? (Cat5? Cat6?)

    Thanks


    Zyxel_Derrick

  • Sakura_T
    Sakura_T Posts: 101  Ally Member
    5 Answers First Comment Friend Collector Second Anniversary

    Hey @Zyxel_Derrick


    My camera is Samsung Hanwha WiseNet QNO-7080R, and the cable is common CAT5e.

    Should I change to CAT6 one? It's kind of expensive to me.

  • Zyxel_Derrick
    Zyxel_Derrick Posts: 126  Zyxel Employee
    5 Answers First Comment Friend Collector First Anniversary
    edited December 2019

    Hi @Sakura_T


    We have other customers use the same IP camera as yours and also use 250M CAT5e ethernet cable but no issue happen.

    Sometimes the quality of ethernet cable may have an impact on data transmission

    Therefore, we suggest shortening the cable length and test again if the issue still exist

    Also, if possible, you can change to CAT6 of course due to the higher quality it has

    Thanks


    Best regards,

    Zyxel_Derrick

  • Sakura_T
    Sakura_T Posts: 101  Ally Member
    5 Answers First Comment Friend Collector Second Anniversary

    @Zyxel_Derrick


    Thanks for the reply, I'll try shorter CAT5e cable and keep you posted.

  • Sakura_T
    Sakura_T Posts: 101  Ally Member
    5 Answers First Comment Friend Collector Second Anniversary

    Just tested with 220m CAT5e cable and my ipcam is now working like a charm.

    It does seem to have something to do with the cable quality, I'm guessing it can work in 250m if the cable is CAT6 or 7?

  • Username_is_reserved
    Username_is_reserved Posts: 107  Ally Member
    First Comment Friend Collector Fourth Anniversary

    Hi

    I would buy a S/FTP Cable only. You must take care that the Cable and Shield is propper Made.

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