Unexpected reboot on VPN300

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PeterUK
PeterUK Posts: 2,758  Guru Member
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edited April 2021 in Security

Been getting Unexpected reboot since V10.02(ABFC.2)ITS-WK47-r90761 and on V10.02(ABFC.3)

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  • Zyxel_Emily
    Zyxel_Emily Posts: 1,296  Zyxel Employee
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    Hi @PeterUK,

    Is VPN300 in standalone mode or SD-WAN mode?

    If it is in standalone mode, can you collect diagnostic file, download and send it to me in private message?

    MAINTENANCE > Diagnostics > Diagnostics > Collect > Collect Now

  • PeterUK
    PeterUK Posts: 2,758  Guru Member
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    Just to update this the VPN300 has a uptime of 45 days and no unexpected reboots with V4.35(ABFC.0)ITS-WK47-2020-01-02-1912000979D I think I can safely say that the cause was in the V10.02 but with the change to V4.35 which I guess is based on all other V4.35 like USG40/60 Zywall 110 use the problem does not happen.

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